Product Management - Selected Work
Shipping Postal Services for the Digital Era
Transforming postal services with a centralised portal for shipping, payments and contracts
Client:
CTT - Correios de Portugal
Role:
Timeline:
Design Lead (UX & Product)
10 months
Key Contribuitions:
• Partnered with the client’s Product Owner and Tech Lead to translate stakeholder insights and research findings into a prioritised sprint backlog.
• Co-led sprint planning sessions, ensuring business priorities, technical feasibility, and user needs were aligned in each iteration.
• Facilitated continuous coordination between design, development, and the client team, streamlining backlog refinement and sprint execution.
Impact:
• Faster execution of workflows and onboarding
• Reduction in calls to helpdesk due to simplified flows
• ntegration of logistics portal for better internal visibility
BPI Bank – SME Digital Journeys
Driving improvements across SME and B2B customer digital services
Client:
BPI Bank
Role:
Timeline:
Senior Design Specialist
(Design Lead in product squads)
6 months
Key Contribuitions:
• Acted as proxy for missing product roles in several squads, guiding sprint planning alongside internal business owners and developers.
• Used insights to influence the backlog and refine the scope in agile ceremonies.
• Worked with business stakeholders to define priorities for onboarding, feature improvement, insurance simulation, and POS acquisition.
Impact:
Reduction in support requests after redesigned flows
Increased adoption of new features (POS acquisition, insurance simplification).
Accelerated the legacy’s migration front-end from JS to React by matching features and functionalities with existing processes.
Sailing a Strategic Digital Hub to New Frontiers
A unified portal to streamline stakeholder communication and port operations.
Client:
Port of Lisbon
Role:
Timeline:
UX and Product Design
8 months
Key Contribuitions:
• Co-created design and scope alignment across internal teams and vendors.
• Structured a feature backlog and phased roadmap, balancing operational needs with technical feasibility
• Supported the delivery manager in defining functional priorities based on business needs and workshops with stakeholders.
Impact:
Reduction in support requests after redesigned flows
Increased adoption of new features (POS acquisition, insurance simplification).
Accelerated the legacy’s migration front-end from JS to React by matching features and functionalities with existing processes.