UX Research - Selected Work
Research uncovers pain points, align stakeholders, turning evidence into actionable product direction
This page provides an overview of my role in Research and the impact on the projects. Full project details are password protected.
Full project can be presented during a one-on-one conversation upon request.
Public Services Discovery
Driving improvements across SME and B2B customer digital services
Client:
Oeiras Municipality
Role:
Timeline:
UX Designer
7 months
Research
A structured research phase grounded on 2 collaborative workshops and 40+ user interviews.
We combined benchmarking, stakeholder mapping, user journeys, and insights synthesis to align priorities across internal teams and citizens, shaping the new Oeiras City Hall digital experience.
Key areas of focus:
Understanding how different users interact with the municipality's services
Aligning internal stakeholders around common priorities
Translating insights into clear journeys and decision frameworks
Translating insights into clear journeys and decision frameworks
Sailing a Strategic Digital Hub to New Frontiers
A unified portal to streamline stakeholder communication and port operations.
Client:
Port of Lisbon
Role:
Timeline:
UX Designer
7 months
Research
In the Port of Lisbon redesign, we combined in-depth interviews
(internal and external stakeholders), 2 remote workshops and benchmarking
of 15 global and national ports to uncover opportunities for digital transformation.
This research shaped:
A clear vision of user journeys and pain points across multiple audiences (citizens, logistics operators, authorities).
Critical insights that guided the roadmap and content re-architecture.
Persona-driven priorities, ensuring the portal could balance operational efficiency with transparent communication.
Higher Ed Mental Health Platform
Designing a multi‑sided platform from zero to MVP
Role:
Co-Founder
(Product & Experience)
Timeline:
12 months
Key Contribuitions:
Conducted 20+ in‑depth interviews and online focus groups with students, therapists, and academic staff to uncover mental health challenges in universities.
Identified 3 core problem spaces (access, stigma, engagement) that informed personas, user journeys, and opportunity areas.
Research insights shaped MVP features forming the foundation of the product roadmap.